Customer Service Executive (Voice based processes)

  • Full time
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  • Giftabled posted 2 months ago
  • Posted : May 8, 2021 -Accepting applications
  • View(s) 42

Job Detail

  • D&I Classifications

  • PwDs BlindnessHearing Impairment (deaf and hard of hearing)Locomotor Disability
  • Job Specifics

  • Career Level Associate staff
  • Experience Fresher
  • Gender Any
  • Qualifications Graduate

Job Description

  • Acquire and update knowledge on procedures related to relevant process.
  • Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. 
  • Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
  • Ensure that the productivity, sales and quality levels are achieved as per the standards sent for the process.
  • Work productively, professionally and demonstrate ways to improve customer service. 
  • Proactively identify issues, if any, and escalate.
  • Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
  • Participate in team meeting / team activities and work towards sustaining team spirit.
  • Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
  • Defuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer.
  • Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
  • To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Required skills