GLCM Client Servicing

  • Full time
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  • Giftabled posted 2 months ago
  • Posted : May 8, 2021 -Accepting applications
  • View(s) 21

Job Detail

  • D&I Classifications

  • PwDs BlindnessHearing Impairment (deaf and hard of hearing)Locomotor Disability
  • Job Specifics

  • Career Level Senior Manager
  • Experience 2 Years
  • Gender Any
  • Qualifications Graduate

Job Description

 

    • Work with corporate clients and resolve their queries through multiple channels including calls and email
    • Acquire knowledge required to assist customer on all their enquiries
    • Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set
    • Work independently; complete assigned tasks in the established timeframe as per the process benchmarks.
  • Ensure that fraud/errors/irregular transactions (if any) are identified and escalated
  • Build ability to correctly understand customer requirements including urgency and take required steps to completion

Required skills