Specialist Quality Operations
Career Level Associate staff
Experience 3 Years
Perform and deliver Quality Operations services in support of product quality compliance and
Hold accounts in workflow applications (like SAP, Dragon, SUBWAY, TEDI etc.) to ensure
appropriate execution of service deliverables
Escalate service-related GxP and non-GxP issues and ensure timely investigation and compliance
with local and global operating procedures.
Ensure compliance to the Novartis internal quality standards, relevant regulatory requirements,
filed product quality standards, and service level agreements.
Support implementing service quality and process improvement projects, CAPA management
within Quality Service Centers.
Comply with all internal functional operating procedures like time tracking, KPI reporting,
ticket management tools, and other internal systems and processes.
Assist the department on any other ad hoc administrative activities as per business
Regularly communicate with customers and partners to collect feedback on support services,