Career Level Senior Manager
Experience 3 Years
• Perform Incident and Alert Management in a Service Desk environment. • Administer datacenter and branch office server/virtualization/storage infrastructures. • Plan, recommend and implement changes and enhancements to the
• Configure new and existing technology solutions according to best practices. • Manage existing technology solutions to ensure they are secured, available and performing optimally.
• Assess projects, prioritize tasks, provide time estimates, and complete tasks in a timely manner while communicating changes and updates.
• Collaborate with cross-functional teams to ensure alignment and issue resolution. • Adhere to and promote existing ITIL processes and standard procedures. • Develop standards and processes for Level 1 and Level 2 staff.
• Provide remote support for our global operations.
• This position will require participation in a rotating on-call schedule for 24×7 global support.