Tools Analyst-GTO

  • Full time
  • Hyderbad View on Map
  • @GiftAbled posted 5 months ago
  • Posted : February 2, 2022 -Accepting applications
  • View(s) 166

Job Detail

  • Job ID 22790
  • D&I Classifications

  • D&I Classifications PWDs
  • PwDs BlindnessLow-visionLocomotor Disability
  • Job Specifics

  • Experience 3 Years
  • Gender Any
  • Qualifications Graduate

Job Description

Work you’ll do

Primarily responsible for providing support on global content development tools; user education, tools upgrades, promotional activities, and users with support and advisory requests. Works closely with GTO and learning network to maintain up-to-date information on global learning sites.

  • Manage day to day queries on tools support by responding appropriately and escalating to vendors or other internal teams as needed.
  • Manage development tools and perform administrative tasks around tools related webinars, user group meetings etc.
  • Coordinate and participate in the testing of new tools or tool upgrades.
  • Troubleshoot issues related to authoring tools (Brainshark, Articulate, FLIP, D-Learn).
  • Ensure all content and tools related information is up to date on SharePoint COE sites, our global intranet pages.
  • Support the design of tools training program
  • Conduct research and share findings on latest trends in the field of learning design

Skills Required:

  • Self-driven
  • Good searching and analytical skills
  • Advanced level of expertise with Microsoft PowerPoint. Working knowledge of Office applications and inter/intra-net search techniques needed
  • Good presentation & visualization skills
  • Experience in learning new or proprietary tools / technologies
  • Experience troubleshooting project or technology issues until resolution
  • Experience in delivering training, both classroom and via online channels
  • Experience working with a global team in a virtual environment is preferred
  • Client management skills and the ability to work with various clients across geographies (preferred)
  • Excellent written and verbal communication – capable at communicating ideas and solutions through either a written format (e.g. email) or verbal formats (e.g., face-to-face or via telephone); ability to communicate need for clarification and guidance from management
  • Experience working with Salesforce is preferred, but not required
  • Prior experience in graphic designing and video editing software is an advantage
  • Understanding of the Deloitte organization
  • Familiarity with Saba Cloud learning management system, conceptual knowledge of HTML 5, JavaScript, CSS is preferred
  • Experience in Instructional design is preferred

Required skills