Order-to-Cash (O2C) Training

Course Overview:

Order-to-Cash (O2C) Training

Designing a course for Order-to-Cash (O2C) Associate Specialists requires a comprehensive approach that covers the key aspects of the O2C process. The course objectives are to understand the end-to-end Order-to-Cash process, identify key components and stakeholders involved, execute and manage O2C tasks efficiently, and identify and resolve common issues and challenges in O2C.

Course Content Outline:

Module	Topic	Sub-Topic	Estimated Hours
1	Introduction to Order-to-Cash Process	Introduction to Order-to-Cash (O2C)	3
		Definition and importance of O2C
		Overview of O2C lifecycle
2	Key Stakeholders in O2C	Customers, sales, finance, and logistics teams	3
		Role and responsibilities of each stakeholder
3	Order Management	Order Entry and Processing	3
		Order capture
		Order validation and verification
		Order processing and fulfillment
4	Pricing and Discounts	Pricing strategies	3
		Discount structures
		Promotions and rebates
5	Billing and Invoicing	Billing Process	4
		Invoice creation
		Invoice validation
		Invoice dispatch
6	Payment Terms and Methods	Payment terms negotiation	3
		Payment methods
		Cash application
7	Cash Application and Collections	Cash Application	4
		Payment reconciliation
		Unapplied and unidentified payments
		Resolving payment discrepancies
8	Collections Management	Collection strategies	3
		Dunning process
		Handling disputes and deductions
9	Reporting and Continuous Improvement	O2C Metrics and KPIs	3
		Key performance indicators (KPIs)
		O2C process metrics
		Reporting and analysis
10	Continuous Improvement in O2C	Process optimization	4
		Automation and technology in O2C
		Best practices and case studies
11	Basics of MS Excel Operations	Introduction to MS Excel	5
		Navigation Formula & Functions
		Formatting
		Cell Referencing, Sorting & Filtering
		Autofill and Autocomplete
		Pivot chart and table
		Sumif( ), Countif( ), Subtotal( ), Group( ) and Ungroup( )
12	Soft Skills & Grammar	Grammar concepts: Rules and Usage	2
		• Soft Skills

Additional Components:

Practical Exercises: Hands-on exercises and case studies to reinforce learning.
Assessments: Quizzes and tests to evaluate participants’ understanding and knowledge retention.
Discussion Forums: Opportunities for participants to discuss challenges, share experiences, and learn from each other.
Course Materials: Comprehensive course materials, including presentations, handouts, and reference guides.

This course is specifically designed for candidates with locomotor disabilities who graduated in 2022, 2023, or 2024. It provides a structured approach to understanding the Order-to-Cash process, ensuring that participants gain the necessary knowledge and skills to excel as Order-to-Cash Associate Specialists.

Key Benefits:

Upskill in critical business processes.
Job opportunities within the corporation upon successful completion.

Eligibility:

Graduates with B.Com, M.Com, or BBA degrees.

Course Calendar

Contact details :

Mobile No : +919493365748 / +917337877164 /9606033919
Email id : trainings@giftabled.org